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Service Performance

Maintain your valuable car safely for a long time with Hyundai scheduled maintenance

Service Performance

On arrival:

    1. Service coordinator will welcome, offer hot beverage and arrange Service Advisor to attend your needs.
    2. Professional and Hyundai trained Service Advisor will attend to you promptly with kind and warm smile, take the time necessary to listen and ask pertinent questions necessary to prepare clear and complete work order.
    3. Easy, convenient and hassle free service reception will be provided to customers with and without appointment.
    4. Service Advisors will request you to check and sign agreed work order to ensure smooth flow of vehicle repair and provide quote immediately after thorough inspection of your vehicle (upon your request).
    5. Agree a time when your vehicle will be ready to pick up

During the day:

    1. Only appropriately trained Hyundai technicians will carry out work on your vehicle according to Hyundai specifications/standards (Hyundai workshop manuals & technical service bulletin).  Full effort will be made to fix the vehicle right the first time.
    2. Any updates & campaigns recommended by Hyundai will be checked and performed free of charge.
    3. Service Advisors shall continually check service/work progress and immediately inform customers of any changes in the vehicle’s repair or completion time.
    4. A professional recommendation will be provided if we identify any parts that requires replacing and explain to customer why we need to replace immediately, or at which point in the future they should be re-checked / replaced.
    5. Prior to vehicle delivery, a qualified person will explain all services performed and related charges to the customer; either in person or thru phone.
    6. Hyundai trained technicians will ensure that all serviced vehicles will be treated with utmost care and shall provide protection materials to maintain cleanliness of repaired vehicle.
    7. Comfortable, clean, convenient and well maintained customer waiting area will be available for you to relax and wait for your vehicle’s delivery.
    8. Convenient working hours and shuttle service will be maintained to bring customers to accessible place where they move more easily.
    9. Usage of genuine Hyundai parts with warranty for all repairs on the work order and additional repairs approved by customers.
    10. Calling you to confirm that all requested services/repair on your car was completed and quality tested.

On collection:

    1. Serviced/repaired vehicles are cleaned and protection materials placed on or in the vehicles shall be removed and disposed before delivery to customers.
    2. Thorough explanation of the invoice to ensure that customers understand all repairs performed and ensure transparency of service cost that is competitive in the industry standards.
    3. Serviced / repaired vehicles are properly and safely parked in a convenient area where customers can pick-up or wait for service advisor to bring their car in the designated delivery area.
    4. Customers shall experience smooth, simple vehicle pick-up with minimal waiting time.

Following your visit:

    1. Our enthusiastic Customer Service Representatives will produce enthusiastic customer during their follow-up call two business days after their vehicle was serviced in our workshop, to determine customer’s satisfaction level with the service performed to their car.
    2. Continuous evaluation of Customer survey results to plan accordingly how to improve the services we offer you and improve our operating procedures to reach our stated performance goal while maintaining quality, integrity and customer enthusiasm.
    3. Service department shall use a service scheduling and tracking database which is regularly updated throughout the day, to monitor and maintain contact with customers to remind them when they need to return to the workshop for service/repair and upcoming service promotions.
    4. We will make full effort to create customer enthusiasm, customer satisfaction and retain customers throughout the life – cycle of their vehicle